Elderpark Housing
Association
Factoring
Service
Reporting a Common Repair
Please remember to report only common repairs and not repairs to
individual properties. If you note a common repair, phone the free
phone number on 0800 3894798 during office hours, or
telephone 0141 440 0566.
In an emergency, outwith office hours you can phone 0141 552
8647. The target times to complete repairs are as
follows:
Emergency
Repair
4 Hours
Urgent Repair
2 days
Routine Common Repair
10
days
The Association employs contractors from our approved
Contractors list. These companies are assessed in
terms of cost, quality and equal opportunities. Should
they perform poorly they are removed from our list. On
average the Association inspects 10% of jobs before issuing a line
and 5% after the work is complete.
If the anticipated cost of any item exceeds £500, works will be
instructed only on the approval of the majority of the owners
concerned, after a submission of an estimate by the factor. Each
owner will be charged a share as determined by their deed of
conditions.
Cyclical Maintenance
We will produce a cyclical maintenance plan to ensure that the
common areas are maintained to a good standard. This will be
reviewed annually and the specification and anticipated costs
issued to owners.
Non - Common Repairs
If requested, the Association will instruct non-common repairs
up to a value of £250 provided the owner has a clear factoring
account. The Association will pay for the invoice and recharge the
owner / sharing owner. For more information on the
service see the leaflet Owner's Repair Service
Invoices and Payment Cycles
Invoices will be sent to owners within 4 weeks of the period
ends as follows:
Period
End
Invoices sent by
31st
December
31st January
31st
March
31st April
30th
June
31st July
30th
September
31st October
Debt Collection Methods
If owners fail to pay we carry out the following:
- We trace the owner to home or business address.
- We may remove the property from our block insurance
- We take court action depending on the level of
debt. If you owe over £150.00 or are persistently in
arrears and have no active arrangement plan, the Association will
take court action. The cost of the court action will be
passed onto the owner.
- To enforce the decree for payment we will use sheriff officers
to carry out arrestments, attachments of property, etc.
- There is a £20.00 administration fee for late payment and or
persistent arrears.
If you are struggling to pay we can set up an arrangement to pay
by instalment and if appropriate refer you to debt advice
agencies. Money Matters runs an outreach surgery from our
main office.
Insurance
The Association will arrange building insurance cover via its
common block policy and recharge the appropriate premium
quarterly. Currently there is a £100.00 excess. For
more information on the perils / risks covered and how to make a
claim see the leaflets provided or contact Martha or Helen at the
office.
You are legally obliged to have adequate building insurance and
to allow neighbours to inspect your policy and ask for proof that
premiums are up to date. To remain on our block insurance you
need to pay your factoring fees.
Owners can access the house contents insurance through a scheme
administered by the Scottish Federation of Housing
Associations. For general information about insurance,
contact Martha Nolan/Helen Rowan on 0141 440 2244. For
information about an insurance claim contact Terry Frew on 0141 440
0566.
Management Fee
Our fee represents the cost of administering and carrying out
the property management duties detailed in your deed of conditions
and written statement of our services. The management fee is
reviewed annually to ensure that it covers the cost of providing
the service. If we propose any increase in the
future we will consult owners and notify you in advance of the
increase being applied.
Meeting & Information
On request to convene a meeting the Association will arrange a
meeting within 21 days. Decisions will be made by
majority voting.
Information provided by the Association on request or at change
of ownership includes, information about insurance, planned
cyclical work, factoring policy and procedures, written statement
and complaints procedure.
Complaints and Queries
Queries about individual repairs on your invoices can made to
the Maintenance Manager, Mr Terry Frew. The Maintenance
office is at 227 Langlands Rd and the phone number is 0141 440
0566. Any complaints about quality of work should be reported
as soon as possible for investigation. Do not wait until the
bill arrives. Any other queries or complaints should be
directed to Mrs Martha Nolan or Mrs Helen Rowan. Martha and
Helen work from our main office at 31 Garmouth St, telephone number
0141 440 2244 .
All complaints will be recorded in the Associations complaints
handling procedure. For more information please contact
either our maintenance office or main office.
Factor - Elderpark Housing Associaiton
The Association will act as Factor until such time as the
majority of owners decide otherwise or until such time as the
Association wishes to withdraw services.
Opening Hours and Contact Details - Elderpark
Housing Association
The Association operates out of two offices in the
provision of our factoring service.
1.0
Services at the Main office, at 31 Garmouth St
Glasgow G51 3PR, include:
Martha Nolan/Helen Rowan , Housing Officer
- Payments, Accounts, Changes of Ownership & Non
Repairs Complaints
Tel No. 0141 440 2244 , Email housing@elderpark.org
Opening hours 9.00 -12.30 1.30 - 5.00 Monday to Friday.
Closed for training on the 1st Wednesday morning of each
month.
2.0
Services at the Maintenance
Office, 227 Langlands Rd Glasgow G51 3QA
Terry Frew, Maintenance Manager
- Common Repairs, Insurance and Owners Repair Service,
Repair Complaints. .
Tel No. 0141 440 0566 , Report a repair 0800 3894798,
Email maintenance@elderpark.org
Opening hours 9.00 -12.30 1.30 - 5.00 Monday to Friday.
Closed for training on the 1st Wednesday morning of each
month.