Elderpark Housing
Association
Factoring
Service
Reporting a Common
Repair
Please remember to report only common
repairs and not repairs to individual properties. If you note a
common repair, phone the free phone number on 0800 3894798 during
office hours.
In an emergency, outwith office hours
you can phone 0141 552 8647. The target times to complete
repairs are as follows:
Emergency
4 Hours
Urgent
2 days
Routine
7 days
The Association employs contractors
from our approved Contractors list. These
companies are assessed in terms of cost, quality and equal
opportunities. Should they perform poorly they are
removed from our list. On average the Association inspects
10% of jobs before issuing a line and 5% after the work is
complete.
If the anticipated cost of any item
exceeds £500, works will be instructed only on the approval of the
majority of the owners concerned, after a submission of an estimate
by the factor. Each owner will be charged a share as determined by
their deed of conditions.
Cyclical
Maintenance
We will produce a
cyclical maintenance plan to ensure that the common areas are
maintained to a good standard. This will be reviewed annually
and the specification and anticipated costs issued to owners.
Non - Common
Repairs
If requested, the Association will
instruct non-common repairs up to a value of £250 provided the
owner has a clear factoring account. The Association will pay for
the invoice and recharge the owner / sharing owner. For
more information on the service see the leaflet Owner's Repair
Service
Payment Cycles
Invoices will be sent to owners
within 4 weeks of the period ends as follows:
Period
End
Invoices sent by
31st
December
31st January
31st
March
31st April
30th
June
31st July
30th
September
31st October
Ways to Pay
You can pay your factoring fee using
your swipe card at a wide range of local retail outlets displaying
the e-pay, paypoint, or payzone logos and at any Post
office. You can also pay without having to leave the
comfort of your own home. You can phone Allpay's call centre on
0870 243 6040, have your swipe card and debit card ready and follow
the simple instructions. You can also pay on
line. The easiest method to pay and to help you budget is by
Direct Debit.
For more information speak to
Martha/Helen at our main office or refer to the leaflet How to
Pay.
Debt Collection
Methods
If owners fail to pay we carry out the
following:
- We trace the owner to home or business address.
- We remove the property from our block insurance
- We take court action depending on the level of
debt. If you owe over £150.00 or are persistently in
arrears and have no active arrangement plan, the Association will
take court action.
- To enforce the decree for payment we
will use sheriff officers to carry out arrestments, attachments of
property, etc.
If you are struggling to pay we can
set up an arrangement to pay by instalment and if appropriate refer
you to debt advice agencies.
INSURANCE
The Association will arrange building insurance cover via its
common block policy and recharge the appropriate premium
quarterly. Currently there is a £100.00 excess. For
more information on the perils covered and how to make a claim see
the leaflets provided or contact Martha at the office.
You are legally obliged to have adequate building insurance and
to allow neighbours to inspect your policy and ask for proof that
premiums are up to date. To remain on our block insurance you
need to pay your factoring fees.
Owners can access the house contents
insurance through a scheme administered by the Scottish Federation
of Housing Associations. For general information about
insurance, contact Martha Nolan/Helen Rowan on 0141 440 2244.
For information about an insurance claim contact Terry Frew
on 0141 440 0566.
Management Fee
Our fee represents the cost of administering and carrying out
the property management duties detailed in your deed of conditions.
The management fee is reviewed annually to ensure that it covers
the cost of providing the service. If we propose
any increase in the future we will consult owners and notify you in
advance of the increase being applied.
Meeting &
Information
On request to convene a meeting the Association will arrange a
meeting within 21 days. Decisions will be made by
majority voting. There is one vote per dwelling.
Information provided by the Association on request or at change
of ownership includes, information about insurance, planned
cyclical work, factoring policy and procedures, factoring
agreement, and complaints procedure.
Complaints
Queries about individual
repairs on your invoices can made to the Maintenance Manager, Mr
Terry Frew. Terry's office is at 227 Langlands Rd and his
phone number 0141 4400566. Any complaints about quality of
work should be reported as soon as possible for
investigation. Do not wait until the bill arrives. Any
other queries or complaints should be directed to Mrs Martha
Nolan. Martha works from the office at 31 Garmouth St,
telephone number 0141 440 2244 .
If we cannot resolve your complaint
informally you will be advised to make use of the Association's
complaints policy to help resolve the dispute.
Factor - Elderpark
Housing Associaiton
The Association will act as Factor
until such time as the majority of owners decide otherwise or until
such time as the Association wishes to withdraw services.
Opening Hours and
Contact Details - Elderpark Housing
Association
Martha Nolan/Helen Rowan -
Payments, Accounts, Changes of Ownership & Non
Repairs Complaints
31 Garmouth St Glasgow G51
3PR
Tel No. 0141 440 2244 , Email housing@elderpark.org
Opening hours 9.00 -12.30 1.30 - 5.00
Monday to Friday.
Terry Frew, - Common
Repairs and Owners Repair Service.
227 Langlands Rd Glasgow G51
3QA
Tel No. 0141 440 0566 Email maintenance@elderpark.org
Opening hours 9.00 -12.30 1.30 - 5.00
Monday to Friday.