The Right to Repair Scheme enables you to have certain essential repairs called 'qualifying repairs' completed within a maximum timescale

If it is a qualifying repair and our contractor fails to start the repair by the target date provided, you may instruct an alternative contractor to carry out the repair instead.   You will also be entitled to a compensation payment from Elderpark Housing Association.   We will tell you when you report a repair if it is a 'qualifying repair' under the Right to Repair.

 

Important

If you have not provided access to enable the 'qualifying repair' to be carried out you do not have the right to instruct the alternative contractor or any compensation.