The Right to Repair Scheme enables you to have certain essential
repairs called 'qualifying repairs' completed within a maximum
timescale
If it is a qualifying repair and our contractor fails to start
the repair by the target date provided, you may instruct an
alternative contractor to carry out the repair instead.
You will also be entitled to a compensation payment from Elderpark
Housing Association. We will tell you when you report a
repair if it is a 'qualifying repair' under the Right to
Repair.
Important
If you have not provided access to enable the
'qualifying repair' to be carried out you do not have the right to
instruct the alternative contractor or any
compensation.