The Right to Repair Scheme enables you to have certain essential
repairs called 'qualifying repairs' completed within a maximum
timescale
If it is a qualifying repair and our contractor fails to start
the repair by the target date provided, you may instruct an
alternative contractor to carry out the repair instead.
You will also be entitled to a compensation payment from Elderpark
Housing Association. We will tell you when you report a
repair if it is a 'qualifying repair' under the Right to
Repair.
Important
If you have not provided access to enable the
'qualifying repair' to be carried out you do not have the right to
instruct the alternative contractor or any
compensation.
Priority Timescales for repairs
Priority One - Emergency repairs - Within four
hours
Emergency repairs are repairs that have an immediate consequence
for your protection, safety and security. If
circumstances are abnormal or the repair is complicated, it will be
made safe until the long-term repair can be organised.
Priority Two - Urgent Repairs - Within two working
days
Urgent repairs are those repairs which, whilst they do not have
a consequence for your protection, safety and security still need
doing quickly.
Priority Three - Routine Repairs - Within seven working
days
Routine repairs are repairs mainly to the fixtures and
fittings.
Priority Four
Routine Common repairs 10 days
Priority Five
Other major repairs 30 days