To help the Association to improve the quality of the repairs
service, each tenant is provided with a Freepost Satisfaction
Survey card to be completed after the repair has been carried
The survey has questions including where the repair was
reported, the helpfulness of staff, completion date of the
repair and overall satisfaction levels.
A survey will be carried out after the completion of all
cyclical and planned maintenance works including window
replacement, common paintwork, kitchen unit replacement and annual
gas appliance servicing.