Elderpark Housing Association

Established in 1975 to provide good quality, affordable rented housing, Elderpark Housing Association is a non-profit making organisation and a registered charity.

"Our aim is to improve the quality of life for the people of Greater Govan by providing high quality housing and associated services in a safe and secure environment"

For more information view our NEW VIDEO of Elderpark Housing Association and the surrounding area.

Request a Repair

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Reporting your repair to Elderpark is only a click away. There are also other options available.

 

 

Pay Your Rent, Factoring Charges, Rechargeable Repairs or other expenses

There are many ways you can pay your rent, factoring charges, rechargeable repairs or other expenses, new chip and pin service

 

Apply for housing

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A quick link giving details of how to apply for a house.

Community Events in Elderpark

Watch this space for future events happening throughout the year.

 

 

 

 

Making a Complaint and Giving Feedback

Listening to Your Views Helps Shape our Service

Feedback from tenants, residents and the users of our service is essential in helping us shape our services and identify any areas requiring improvement.

From  1st April 2013 the Association will be joining other Registered Social Landlords across Scotland by adopting a new Model Complaints Handling Procedure. It will only be used for complaints related to dissatisfaction with standards of service or action which the Association has taken/not taken.  The purpose of the new model is to provide a standardised approach to customer complaints across the housing sector.  This means that you should receive consistency when making a complaint about our service.  All complaints must be recorded along with action taken and the outcome. The Association is responsible for reporting complaints to the Scottish Housing Regulator annually.

New developments for Elderpark

As a community based Housing Association, we firmly believe that housing and community development must go hand in hand for the benefit of our tenants, the wider community and the Association itself.

Elderpark is committed to the Scottish Government's New Supply Shared Equity.

SFHA campaign on welfare reform change

The UK Governement is imposing dramatic changes to Housing Benefit and other welfare benefits. It is the belief of the Scottish Federation of Housing Associations that the outcome of these drastic cuts is that 20% of tenants will be financially worse off through no fault of their own. The Housing Benefits campaign asks the Governement to think again about how to implement their changes, so they can make them fairer.

You can help this campaign by signing up to it at www.sfha.co.uk

 

See our feature on this issue on our news section, or click the heading on this feature to go through to the relevant page.

 

 

Scottish Housing Regulator

Help to improve social landlord services…

The Scottish Housing Regulator (SHR) regulates all social landlords in Scotland, and is setting up a new National Panel for users of social landlord services.  All people who use social landlord services are invited to join the Panel - including tenants, homeless households, home owners who receive factoring or common repairs services, and Gypsies/Travellers using Council or housing association sites.  Every new Panel member will be entered into a prize draw to win one of 6 x £50 prizes.

To join or find out more…

Sign up online at bit.ly/nat-panel

OR call Craigforth (who manage the Panel) on 0800 027 2245

OR email Craigforth on shr@craigforth.co.uk