Elderpark Housing Association

Established in 1975 to provide good quality, affordable rented housing, Elderpark Housing Association is a non-profit making organisation and a registered charity.

"Our aim is to improve the quality of life for the people of Greater Govan by providing high quality housing and associated services in a safe and secure environment"

For more information view our NEW VIDEO of Elderpark Housing Association and the surrounding area.

Request a Repair

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Reporting your repair to Elderpark is only a click away. There are also other options available.

 

 

Pay Your Rent

There are many ways you can pay your rent, factoring charges, rechargeable repairs or other expenses.

 

Apply for housing

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A quick link giving details of how to apply for a house.

Whats on in Elderpark

Click her for all our recent and future events in the Elderpark area.

New Chief Executive at Elderpark

The Association is delighted to announce the appointment of Gary Dalziel as Chief Executive. Gary is currently Director of Finance and Corporate Services at Linstone Housing Association in Linwood.

 

Gary has excellent qualifications for the post and we are confident that he will bring additional skills to the existing staff team. We are looking forward to continuing our high standard of service to our customers.

 

Gary said "I am delighted to have been appointed as the new Chief Executive at Elderpark Housing Association and I am looking forward to working with the committee and staff to build on the successes Elderpark has already achieved over its long forty year history. From talking to some of the committee it is clear that they have an ambitious vision and are committed to providing the best possible services and opportunities for their residents in Govan.

 

Gary has worked at Linstone Housing Association for the last 20 years across all areas of service. He has also been a Chartered Institute of Housing Board Member since 2012. Gary will start with the Association on 20th February 2017.

The Scottish Housing Quality Standards

In 2004 the Scottish Government Executive set out an objective that all social landlords implement a commitment to deliver good quality, sustainable and affordable housing which would lead to achieving a National Housing Quality Standard (SHQS).

 

The executive set the year 2015 (March) as the target date for registered social landlords to achieve the standard and to submit standard delivery plans (SDPs) for meeting these standards to Communities Scotland by April 2005.  The estimated future works total cost at that time was £5,306.950.

 

The Association completed these commitments at the end of November 2014 and a Progress Report is now available to update our tenants on how this was achieved.  For a copy of this report please click here

 

Making a Complaint and Giving Feedback

Listening to Your Views Helps Shape our Service

Feedback from tenants, residents and the users of our service is essential in helping us shape our services and identify any areas requiring improvement.

Elderpark, in common with other Registered Social Landlords has adopted a new Model Complaints Handling Procedure.  It will only be used for complaints related to dissatisfaction with standards of service or action which the Association has taken/not taken.

The purpose of the new model is to provide a standardised approach to customer complaints across the housing sector. This means that you should receive consistency when making a complaint about our service. All complaints must be recorded along with action taken and the outcome. The Association is responsible for reporting complaints to the Scottish Housing Regulator annually.

See our feature on this issue on our news section, or click the heading on this feature to go through to the relevant page.

 

 

Scottish Housing Regulator

Do you want to see how we are performing?

The Scottish Housing Regulator has now published the landlord reports for all social landlords across Scotland. These reports set out the standards and outcomes that landlords should achieve and how they are performing in these areas.

 

To access the report please click the link below:

 

http://www.scottishhousingregulator.gov.uk/find-and-compare-landlords/elderpark-housing-association-ltd

 

To view the Association's Annual Return on the Charter Report click here.