Emergency out of hours repairs
Established in 1975 to provide good
quality, affordable rented housing, Elderpark Housing Association
is a non-profit making organisation and a registered charity.
"Our aim is to improve the
quality of life for the people of Greater Govan by providing high
quality housing and associated services in a safe and secure
For more information view our NEW VIDEO of
Elderpark Housing Association and the surrounding area.
Reporting your repair to Elderpark is
only a click away. There are also other options available.
There are many ways you can pay your rent, factoring charges,
rechargeable repairs or other expenses, new chip and pin
A quick link giving details of how to apply for a house.
The Association will be hosting its annual fun day on Saturday
30 August 2014 between 12-3pm in Elder Park.
Please come along and join in the fun and games and enjoy the activities on
Listening to Your Views Helps
Shape our Service
Feedback from tenants, residents and the users of our service is
essential in helping us shape our services and identify any areas
From 1st April 2013 the Association will be
joining other Registered Social Landlords across Scotland by
adopting a new Model Complaints Handling Procedure. It will only be
used for complaints related to dissatisfaction with standards of
service or action which the Association has taken/not taken.
The purpose of the new model is to provide a standardised approach
to customer complaints across the housing sector. This means
that you should receive consistency when making a complaint about
our service. All complaints must be recorded along with
action taken and the outcome. The Association is responsible for
reporting complaints to the Scottish Housing Regulator
As a community based Housing Association, we firmly believe that
housing and community development must go hand in hand for the
benefit of our tenants, the wider community and the Association
Elderpark is committed to the Scottish Government's New Supply
The UK Governement is imposing dramatic changes to Housing
Benefit and other welfare benefits. It is the belief of the
Scottish Federation of Housing Associations that the outcome of
these drastic cuts is that 20% of tenants will be financially worse
off through no fault of their own. The Housing Benefits campaign
asks the Governement to think again about how to implement their
changes, so they can make them fairer.
You can help this campaign by signing up to it at www.sfha.co.uk
See our feature on this issue on our news section, or click the
heading on this feature to go through to the relevant page.
Help to improve social landlord services…
The Scottish Housing Regulator (SHR) regulates all social
landlords in Scotland, and is setting up a new National Panel for
users of social landlord services. All people who use
social landlord services are invited to join the Panel -
including tenants, homeless households, home owners who receive
factoring or common repairs services, and Gypsies/Travellers using
Council or housing association sites. Every new Panel
member will be entered into a prize draw to win one of 6 x £50
To join or find out more…
Sign up online at bit.ly/nat-panel
OR call Craigforth (who manage the Panel) on 0800 027
OR email Craigforth on firstname.lastname@example.org
Elderpark Housing Association, 31 Garmouth Street,
Glasgow, G51 3PR
T: 0141 440 2244
F: 0141 445 5345
Registered Scottish Charity No. SCO32823
Property Factor Registered No: PF000197
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