Elderpark Housing Association

Established in 1975 to provide good quality, affordable rented housing, Elderpark Housing Association is a non-profit making organisation and a registered charity.

"Our aim is to improve the quality of life for the people of Greater Govan by providing high quality housing and associated services in a safe and secure environment"

For more information view our NEW VIDEO of Elderpark Housing Association and the surrounding area.

Request a Repair

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Reporting your repair to Elderpark is only a click away. There are also other options available.

 

 

Pay Your Rent, Factoring Charges, Rechargeable Repairs or other expenses

There are many ways you can pay your rent, factoring charges, rechargeable repairs or other expenses, new chip and pin service

 

Apply for housing

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A quick link giving details of how to apply for a house.

Ibrox Flowerfield Community Event

Ibrox Street Party takes place on Saturday 20th June 2015. (11am-3pm) Come along and join in the fun.


 

 

 

Tenant Participation Survey

Elderpark Housing Association is continually working to be a community focused organisation, with services that are developed and improved in line with customer feedback.

 

We  want to make sure that your needs and your opinions influence the way we provide our services.

 

With this in mind the Association is currently surveying its tenants on tenant participation and would like to invite you to particiate in this survey by clicking on the link below:

 

https://www.surveymonkey.com/s/C3B65X6

 

Scottish Housing Quality Standards

In 2004 the Scottish Government Executive set out an objective that all social landlords implement a commitment to deliver good quality, sustainable and affordable housing which would lead to achieving a National Housing Quality Standard (SHQS).


The executive set the year 2015 (March) as the target date for registered social landlords to achieve the standard and to submit standard delivery plans (SDPs) for meeting these standards to Communities Scotland by April 2005.  The estimated future works total cost at that time was £5,306.950.


The Association completed these commitments at the end of November 2014 and a Progress Report is now available to update our tenants on how this was achieved.  For a copy of this report please click here

Making a Complaint and Giving Feedback

Listening to Your Views Helps Shape our Service

Feedback from tenants, residents and the users of our service is essential in helping us shape our services and identify any areas requiring improvement.

Elderpark, in common with other Registered Social Landlords has adopted a new Model Complaints Handling Procedure.  It will only be used for complaints related to dissatisfaction with standards of service or action which the Association has taken/not taken. The purpose of the new model is to provide a standardised approach to customer complaints across the housing sector. This means that you should receive consistency when making a complaint about our service. All complaints must be recorded along with action taken and the outcome. The Association is responsible for reporting complaints to the Scottish Housing Regulator annually.

See our feature on this issue on our news section, or click the heading on this feature to go through to the relevant page.

 

 

Scottish Housing Regulator

Do you want to see how we are performing?

The Scottish Housing Regulator has now published the landlord reports for all social landlords across Scotland. These reports set out the standards and outcomes that landlords should achieve and how they are performing in these areas.

 

To access the report please click the link below:

 

http://www.scottishhousingregulator.gov.uk/find-and-compare-landlords/elderpark-housing-association-ltd

 

To view the Association's Annual Return on the Charter Report click here.