Elderpark Housing Association

Established in 1975 to provide good quality, affordable rented housing, Elderpark Housing Association is a non-profit making organisation and a registered charity.

"Our aim is to improve the quality of life for the people of Greater Govan by providing high quality housing and associated services in a safe and secure environment"

For more information view our NEW VIDEO of Elderpark Housing Association and the surrounding area.

Request a Repair

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Reporting your repair to Elderpark is only a click away. There are also other options available.

 

 

Pay Your Rent

There are many ways you can pay your rent, factoring charges, rechargeable repairs or other expenses.

 

Apply for housing

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A quick link giving details of how to apply for a house.

What's on in Elderpark

Click her for all our recent and future events in the Elderpark area.

New Chief Executive at Elderpark

The Association is delighted to announce the appointment of Gary Dalziel as Chief Executive. Gary is currently Director of Finance and Corporate Services at Linstone Housing Association in Linwood.

 

Gary has excellent qualifications for the post and we are confident that he will bring additional skills to the existing staff team. We are looking forward to continuing our high standard of service to our customers.

 

Gary said "I am delighted to have been appointed as the new Chief Executive at Elderpark Housing Association and I am looking forward to working with the committee and staff to build on the successes Elderpark has already achieved over its long forty year history. From talking to some of the committee it is clear that they have an ambitious vision and are committed to providing the best possible services and opportunities for their residents in Govan.

 

Gary has worked at Linstone Housing Association for the last 20 years across all areas of service. He has also been a Chartered Institute of Housing Board Member since 2012. Gary will start with the Association on 20th February 2017.

Rent Review Consultation 2017/2018

We are looking for your views on a proposed average rent increase of 2% per annum.

 

This rent increase will mean that the Association is financially viable over the long term and will generate sufficient income to fund future planned maintenance programs. This year we will spend £1,142,000 on planned maintenance and this does not include the contribution the Association is making to the investment in the refurbishment at Crossloan Rd or the new office at Hills Trust School.

 

 

A rent consultation leaflet is available to download and complete by clicking here.

 

Please complete and  return to the main office at 31 Garmouth Street by 7th February 2017. All forms received will be entered into a prize draw to win £25.00 of Asda Vouchers. Thank you and good luck in the draw.

Making a Complaint and Giving Feedback

Listening to Your Views Helps Shape our Service

Feedback from tenants, residents and the users of our service is essential in helping us shape our services and identify any areas requiring improvement.

Elderpark, in common with other Registered Social Landlords has adopted a new Model Complaints Handling Procedure.  It will only be used for complaints related to dissatisfaction with standards of service or action which the Association has taken/not taken.

The purpose of the new model is to provide a standardised approach to customer complaints across the housing sector. This means that you should receive consistency when making a complaint about our service. All complaints must be recorded along with action taken and the outcome. The Association is responsible for reporting complaints to the Scottish Housing Regulator annually.

See our feature on this issue on our news section, or click the heading on this feature to go through to the relevant page.

 

 

Scottish Housing Regulator

Do you want to see how we are performing?

The Scottish Housing Regulator has now published the landlord reports for all social landlords across Scotland. These reports set out the standards and outcomes that landlords should achieve and how they are performing in these areas.

 

To access the report please click the link below:

 

http://www.scottishhousingregulator.gov.uk/find-and-compare-landlords/elderpark-housing-association-ltd

 

To view the Association's Annual Return on the Charter Report click here.