Elderpark Housing Association

Established in 1975 to provide good quality, affordable rented housing, Elderpark Housing Association is a non-profit making organisation and a registered charity.

"Our aim is to improve the quality of life for the people of Greater Govan by providing high quality housing and associated services in a safe and secure environment"

For more information view our NEW VIDEO of Elderpark Housing Association and the surrounding area.

Request a Repair

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Reporting your repair to Elderpark is only a click away. There are also other options available.

 

 

Pay Your Rent

There are many ways you can pay your rent, factoring charges, rechargeable repairs or other expenses.

 

Apply for housing

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A quick link giving details of how to apply for a house.

What's on in Elderpark

For all our recent and future events in the Elderpark area read here.

 

 

 

 

Committee Member Opportunities Available

Elderpark Housing Association is currently seeking people with an interest in local housing and community issues to join our Management Committee.  Established in 1975 to provide good quality, affordable rented housing we are based predominantly in the Central Govan area with further homes in Ibrox, Cessnock and Kinning Park and we currently manage over 1260 properties.

 

It's an exciting time for Elderpark Housing Association with a new Chief Executive in place and various activities planned for the next year including a rebranding exercise, development of a new website, building 82 new homes for rent, commencing work on a new office and potentially a new community centre to name a few

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We currently have 11 volunteer members on our Management Committee and would welcome interest from anyone with an interest in seeing Elderpark grow and provide a thriving service to our communities....Read More

 

Annual General Meeting 2017

On the 29th June Elderpark Housing Association held our 42nd Annual General Meeting (AGM). This event, held at the Elderpark Community centre, had over 30 members in attendance to hear all about our activities during 2016/17.

 

Elderpark Housing Association had a positive year in 2016/17 with all aspects of our performance improving and we were especially pleased with the increased customer satisfaction as our main aim is to provide services to our tenants and residents. Our financial performance remains strong and this has given us the opportunity to hopefully commence work on building 82 new homes and a new office later this year.

 

Our Chair, Elspeth Millen gave a review of the year which she said had been one of the more challenging years on a personal level following the sad loss of the association's previous Director, Christine Murphy who passed away in July last year following a short illness. She also paid tribute to Susan Peters and Sophia Kaseke who stood down from the Management Committee after a number of years and to former committee member, Andrew McQuilter who sadly passed away earlier this year.  Read More

 

Making a Complaint and Giving Feedback

Listening to Your Views Helps Shape our Service

Feedback from tenants, residents and the users of our service is essential in helping us shape our services and identify any areas requiring improvement.

Elderpark, in common with other Registered Social Landlords has adopted a new Model Complaints Handling Procedure.  It will only be used for complaints related to dissatisfaction with standards of service or action which the Association has taken/not taken.

The purpose of the new model is to provide a standardised approach to customer complaints across the housing sector. This means that you should receive consistency when making a complaint about our service. All complaints must be recorded along with action taken and the outcome. The Association is responsible for reporting complaints to the Scottish Housing Regulator annually.

See our feature on this issue on our news section, or click the heading on this feature to go through to the relevant page.

 

 

Scottish Housing Regulator

Do you want to see how we are performing?

The Scottish Housing Regulator has now published the landlord reports for all social landlords across Scotland. These reports set out the standards and outcomes that landlords should achieve and how they are performing in these areas.

 

To access the report please click the link below:

 

http://www.scottishhousingregulator.gov.uk/find-and-compare-landlords/elderpark-housing-association-ltd

 

To view the Association's Annual Return on the Charter Report click here.