Elderpark Housing Association

Established in 1975 to provide good quality, affordable rented housing, Elderpark Housing Association is a non-profit making organisation and a registered charity.

"Our aim is to improve the quality of life for the people of Greater Govan by providing high quality housing and associated services in a safe and secure environment"

For more information view our NEW VIDEO of Elderpark Housing Association and the surrounding area.

Request a Repair

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Reporting your repair to Elderpark is only a click away. There are also other options available.

 

 

Pay Your Rent

There are many ways you can pay your rent, factoring charges, rechargeable repairs or other expenses.

 

Apply for housing

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A quick link giving details of how to apply for a house.

Whats on in Elderpark

Click her for all our recent and future events in the Elderpark area.

Pay Your Rent Before it’s Spent!

In the run up to Christmas, other financial commitments mean that some tenants do not pay their rent to the Association on time. This not only reduces the amount of money we have to spend on improving our services to you but can also put you at risk of being evicted from your home.

Paying your rent is a priority and help is at hand should residents need advice or support. If you are having difficulty paying your rent let us know as soon as possible by contacting your Housing Officer on 0141 440 2244 where we can discuss a repayment arrangement and book an appointment with Money Matters. Our Money Matters service provides invaluable information and assistance on claiming welfare benefits, housing and council tax benefit, fuel advice, general debt advice and assistance with obtaining household items such as white goods. An appointment can be arranged through reception on 0141 440 2244.

Scottish Housing Quality Standards

In 2004 the Scottish Government Executive set out an objective that all social landlords implement a commitment to deliver good quality, sustainable and affordable housing which would lead to achieving a National Housing Quality Standard (SHQS).


The executive set the year 2015 (March) as the target date for registered social landlords to achieve the standard and to submit standard delivery plans (SDPs) for meeting these standards to Communities Scotland by April 2005.  The estimated future works total cost at that time was £5,306.950.


The Association completed these commitments at the end of November 2014 and a Progress Report is now available to update our tenants on how this was achieved.  For a copy of this report please click here

Making a Complaint and Giving Feedback

Listening to Your Views Helps Shape our Service

Feedback from tenants, residents and the users of our service is essential in helping us shape our services and identify any areas requiring improvement.

Elderpark, in common with other Registered Social Landlords has adopted a new Model Complaints Handling Procedure.  It will only be used for complaints related to dissatisfaction with standards of service or action which the Association has taken/not taken.

The purpose of the new model is to provide a standardised approach to customer complaints across the housing sector. This means that you should receive consistency when making a complaint about our service. All complaints must be recorded along with action taken and the outcome. The Association is responsible for reporting complaints to the Scottish Housing Regulator annually.

See our feature on this issue on our news section, or click the heading on this feature to go through to the relevant page.

 

 

Scottish Housing Regulator

Do you want to see how we are performing?

The Scottish Housing Regulator has now published the landlord reports for all social landlords across Scotland. These reports set out the standards and outcomes that landlords should achieve and how they are performing in these areas.

 

To access the report please click the link below:

 

http://www.scottishhousingregulator.gov.uk/find-and-compare-landlords/elderpark-housing-association-ltd

 

To view the Association's Annual Return on the Charter Report click here.