Emergency out of hours repairs
Established in 1975 to provide good
quality, affordable rented housing, Elderpark Housing Association
is a non-profit making organisation and a registered charity.
"Our aim is to improve the
quality of life for the people of Greater Govan by providing high
quality housing and associated services in a safe and secure
For more information view our NEW VIDEO of
Elderpark Housing Association and the surrounding area.
Reporting your repair to
Elderpark is only a click away. There are also other options
There are many ways you can pay your rent, factoring
charges, rechargeable repairs or other expenses.
A quick link giving details of how to apply for a
Click her for all our recent and future events in the Elderpark
In the run up to Christmas, other financial commitments mean
that some tenants do not pay their rent to the Association on time.
This not only reduces the amount of money we have to spend on
improving our services to you but can also put you at risk of being
evicted from your home.
Paying your rent is a priority and help is at hand should
residents need advice or support. If you are having difficulty
paying your rent let us know as soon as possible by contacting your
Housing Officer on 0141 440 2244 where we can discuss a repayment
arrangement and book an appointment with Money Matters. Our Money
Matters service provides invaluable information and assistance on
claiming welfare benefits, housing and council tax benefit, fuel
advice, general debt advice and assistance with obtaining household
items such as white goods. An appointment can be arranged through
reception on 0141 440 2244.
In 2004 the Scottish Government Executive set out an objective
that all social landlords implement a commitment to deliver good
quality, sustainable and affordable housing which would lead to
achieving a National Housing Quality Standard (SHQS).
The executive set the year 2015 (March) as the target date for
registered social landlords to achieve the standard and to submit
standard delivery plans (SDPs) for meeting these standards to
Communities Scotland by April 2005. The estimated future
works total cost at that time was £5,306.950.
The Association completed these commitments at the end of November
2014 and a Progress Report is now available to update our tenants
on how this was achieved. For a copy of this report please click
Listening to Your Views Helps
Shape our Service
Feedback from tenants, residents and the users of our service is
essential in helping us shape our services and identify any areas
Elderpark, in common with other Registered Social Landlords has
adopted a new Model Complaints Handling Procedure. It will
only be used for complaints related to dissatisfaction with
standards of service or action which the Association has taken/not
The purpose of the new model is to provide a standardised
approach to customer complaints across the housing sector. This
means that you should receive consistency when making a complaint
about our service. All complaints must be recorded along with
action taken and the outcome. The Association is responsible for
reporting complaints to the Scottish Housing Regulator
See our feature on this issue on our news section, or click the
heading on this feature to go through to the relevant page.
Do you want to see how we are
The Scottish Housing Regulator has now
published the landlord reports for all social landlords across
Scotland. These reports set out the standards and outcomes that
landlords should achieve and how they are performing in these
To access the report please click the link below:
To view the Association's Annual Return on the Charter Report click here.
Elderpark Housing Association, 31 Garmouth Street,
Glasgow, G51 3PR
T: 0141 440 2244
Registered Scottish Charity No. SCO32823
Property Factor Registered No: PF000197
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