Elderpark Housing Association

Established in 1975 to provide good quality, affordable rented housing, Elderpark Housing Association is a non-profit making organisation and a registered charity.

"Our aim is to improve the quality of life for the people of Greater Govan by providing high quality housing and associated services in a safe and secure environment"

For more information view our NEW VIDEO of Elderpark Housing Association and the surrounding area.

Request a Repair

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Reporting your repair to Elderpark is only a click away. There are also other options available.

 

 

Pay Your Rent, Factoring Charges, Rechargeable Repairs or other expenses

There are many ways you can pay your rent, factoring charges, rechargeable repairs or other expenses, new chip and pin service

 

Apply for housing

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A quick link giving details of how to apply for a house.

Christmas & New Year Office Closure 2014

Elderpark Housing Association's offices will close at Noon on Wednesday 24 December 2014
and will re-open on Monday 5 January 2015 at 9am.


If you need to report an emergency during this time,  please click here for more details

 

 

 

Pay Your Rent Before It's Spent

In the run up to Christmas, other financial commitments mean that some tenants do not pay their rent to the Association on time. This not only reduces the amount of money we have to spend on improving our services to you but can also put you at risk of being evicted from your home.

Paying your rent is a priority and help is at hand should residents need advice or support. If you are having difficulty paying your rent let us know as soon as possible by contacting your Housing Officer on 0141 440 2244 where we can discuss a repayment arrangement and book an appointment with Money Matters.

 

Our Money Matters service provides invaluable information and assistance on claiming welfare benefits. An appointment can be arranged through reception on 0141 440 2244.

Govan Loves Christmas

Welcome to Govan Loves Christmas event 2014. This year's event is taking the format of the 12 days of Christmas and has something for all of the family and is most certainly a series of events not to be missed.

 

Access to this event is FREE!  For a full programme of events click here, or follow the event on:

 

Twitter : twitter.com/GovanLovesXmas

Facebook: facebook.com/govanloveschristmas

Website: govanloveschristmas.yolasite.com



 



 

 

Making a Complaint and Giving Feedback

Listening to Your Views Helps Shape our Service

Feedback from tenants, residents and the users of our service is essential in helping us shape our services and identify any areas requiring improvement.

Elderpark, in common with other Registered Social Landlords has adopted a new Model Complaints Handling Procedure.  It will only be used for complaints related to dissatisfaction with standards of service or action which the Association has taken/not taken. The purpose of the new model is to provide a standardised approach to customer complaints across the housing sector. This means that you should receive consistency when making a complaint about our service. All complaints must be recorded along with action taken and the outcome. The Association is responsible for reporting complaints to the Scottish Housing Regulator annually.

See our feature on this issue on our news section, or click the heading on this feature to go through to the relevant page.

 

 

Scottish Housing Regulator

Do you want to see how we are performing?

The Scottish Housing Regulator has now published the landlord reports for all social landlords across Scotland. These reports set out the standards and outcomes that landlords should achieve and how they are performing in these areas.

To access the report please click the link below:

http://www.scottishhousingregulator.gov.uk/find-and-compare-landlords/elderpark-housing-association-ltd

 

To view the Association's Annual Return on the Charter Report click here.