Elderpark Housing Association

Established in 1975 to provide good quality, affordable rented housing, Elderpark Housing Association is a non-profit making organisation and a registered charity.

"Our aim is to improve the quality of life for the people of Greater Govan by providing high quality housing and associated services in a safe and secure environment"

For more information view our NEW VIDEO of Elderpark Housing Association and the surrounding area.

Request a Repair

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Reporting your repair to Elderpark is only a click away. There are also other options available.

 

 

Pay Your Rent

There are many ways you can pay your rent, factoring charges, rechargeable repairs or other expenses.

 

Apply for housing

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A quick link giving details of how to apply for a house.

What's on in Elderpark

Click her for all our recent and future events in the Elderpark area.

 

 

 

 

Staff Celebrate with Long Service Awards

 

We were delighted that 7 long serving members of the Elderpark team were recognised by Employers in Voluntary Housing (EVH) for having over 30 years of dedicated service with the organisation.

 

 

 

With over 200 years' experience between them there isn't a lot they don't know about Elderpark and the community and everyone from the staff and committee congratulates them on their dedication, commitment and remaining looking as youthful as they still do!

 

From left to right, Terry Frew, Maintenance Manager, Derek Robertson, Maintenance Officer, Shirley McKnight, Depute Director, Marie Lubanski, Finance & HR Officer, Hugh Brown, Maintenance Officer and Jim Woods, Maintenance Inspector.  Jim Fraser, Estate Management Inspector was also presented with an award but was unavailable for the photograph.

Rebranding and Website Redesign

Elderpark Housing Association was established over forty years ago and currently owns approximately 1260 homes with the majority in Central Govan although we also have a number of properties within the areas of Ibrox, Kinning Park and Cessnock.

 

Our corporate image has been in place for most of those forty years and we are now wishing to review this in line with the organisation's current aspirations.

 

We are therefore seeking a suitably experienced company to work with the association to undertake a rebranding and website redesign exercise.   For futher details or to download the design brief, please select the link above.

Making a Complaint and Giving Feedback

Listening to Your Views Helps Shape our Service

Feedback from tenants, residents and the users of our service is essential in helping us shape our services and identify any areas requiring improvement.

Elderpark, in common with other Registered Social Landlords has adopted a new Model Complaints Handling Procedure.  It will only be used for complaints related to dissatisfaction with standards of service or action which the Association has taken/not taken.

The purpose of the new model is to provide a standardised approach to customer complaints across the housing sector. This means that you should receive consistency when making a complaint about our service. All complaints must be recorded along with action taken and the outcome. The Association is responsible for reporting complaints to the Scottish Housing Regulator annually.

See our feature on this issue on our news section, or click the heading on this feature to go through to the relevant page.

 

 

Scottish Housing Regulator

Do you want to see how we are performing?

The Scottish Housing Regulator has now published the landlord reports for all social landlords across Scotland. These reports set out the standards and outcomes that landlords should achieve and how they are performing in these areas.

 

To access the report please click the link below:

 

http://www.scottishhousingregulator.gov.uk/find-and-compare-landlords/elderpark-housing-association-ltd

 

To view the Association's Annual Return on the Charter Report click here.