Emergency out of hours repairs
Established in 1975 to provide good
quality, affordable rented housing, Elderpark Housing Association
is a non-profit making organisation and a registered charity.
"Our aim is to improve the
quality of life for the people of Greater Govan by providing high
quality housing and associated services in a safe and secure
For more information view our NEW VIDEO of
Elderpark Housing Association and the surrounding area.
Reporting your repair to
Elderpark is only a click away. There are also other options
There are many ways you can pay your rent, factoring
charges, rechargeable repairs or other expenses.
A quick link giving details of how to apply for a
Click her for all our recent and future events in the Elderpark
The Association is delighted to announce the appointment of Gary
Dalziel as Chief Executive. Gary is currently Director of Finance
and Corporate Services at Linstone Housing Association in
Gary has excellent qualifications for the post and we are
confident that he will bring additional skills to the existing
staff team. We are looking forward to continuing our high standard
of service to our customers.
Gary said "I am delighted to have been appointed as the new
Chief Executive at Elderpark Housing Association and I am looking
forward to working with the committee and staff to build on the
successes Elderpark has already achieved over its long forty year
history. From talking to some of the committee it is clear that
they have an ambitious vision and are committed to providing the
best possible services and opportunities for their residents in
Gary has worked at Linstone Housing Association for the last 20
years across all areas of service. He has also been a Chartered
Institute of Housing Board Member since 2012. Gary will start with
the Association on 20th February 2017.
In 2004 the Scottish Government Executive set out an objective
that all social landlords implement a commitment to deliver good
quality, sustainable and affordable housing which would lead to
achieving a National Housing Quality Standard (SHQS).
The executive set the year 2015 (March) as the target date for
registered social landlords to achieve the standard and to submit
standard delivery plans (SDPs) for meeting these standards to
Communities Scotland by April 2005. The estimated future
works total cost at that time was £5,306.950.
The Association completed these commitments at the end of
November 2014 and a Progress Report is now available to update our
tenants on how this was achieved. For a copy of this report
Listening to Your Views Helps
Shape our Service
Feedback from tenants, residents and the users of our service is
essential in helping us shape our services and identify any areas
Elderpark, in common with other Registered Social Landlords has
adopted a new Model Complaints Handling Procedure. It will
only be used for complaints related to dissatisfaction with
standards of service or action which the Association has taken/not
The purpose of the new model is to provide a standardised
approach to customer complaints across the housing sector. This
means that you should receive consistency when making a complaint
about our service. All complaints must be recorded along with
action taken and the outcome. The Association is responsible for
reporting complaints to the Scottish Housing Regulator
See our feature on this issue on our news section, or click the
heading on this feature to go through to the relevant page.
Do you want to see how we are
The Scottish Housing Regulator has now
published the landlord reports for all social landlords across
Scotland. These reports set out the standards and outcomes that
landlords should achieve and how they are performing in these
To access the report please click the link below:
To view the Association's Annual Return on the Charter Report click here.
Elderpark Housing Association, 31 Garmouth Street,
Glasgow, G51 3PR
T: 0141 440 2244
Registered Scottish Charity No. SCO32823
Property Factor Registered No: PF000197
Web design by Innovation Digital