Elderpark Housing Association

"We are delighted to show a teaser for our new brand which will be launched fully in early 2018.

This short video highlights the development of the new brand and how it links with the long and varied history of Central Govan. Some of the main features of the new brand are designed to recognise the iconic shipbuilding and our proximity to the River Clyde, the Elder Park and the historic built environment.

The new brand more closely represents the modern, successful and high performing organisation that Elderpark Housing is and we look forward to fully launching the new brand in early 2018 prior to a new website in March / April 2018."

Request a Repair

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Reporting your repair to Elderpark is only a click away. There are also other options available.

 

 

Pay Your Rent

There are many ways you can pay your rent, factoring charges, rechargeable repairs or other expenses.

 

Apply for housing

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A quick link giving details of how to apply for a house.

What's on in Elderpark

For all our recent and future events in the Elderpark area Read Here

 



 

 

 

Award Winning Weekend for Elderpark Housing

Elderpark Housing Association was delighted to see our people recognised at two different awards ceremonies over the weekend.

 

On Friday night our Housing Officer, Lynn Reid won the Margaret Vass Excellence in Frontline Housing Management Award at the CIH Excellence Awards.

 

On Saturday evening our Chairperson; Elspeth Millen was awarded the Helen McGregor Committee Member of the Year Award at the EVH Annual Conference, read more

Modern Apprentice Keenan joins the Elderpark Team

The Association are delighted to welcome our new modern apprentice; Keenan Chivasa to our Finance and corporate services team.

 

Our Association supports the modern apprenticeship scheme which offers those aged over 16, the opportunity of paid employment combined with training to gain life-long skills and qualifications.

 

Keenan was successful in his application via Glasgow City Council's 'Glasgow Guarantee Scheme' following a formal interview at the Association.   We are really excited to welcome a young member of staff to our team and look forward to getting to know him and working him in the future.

Making a Complaint and Giving Feedback

Listening to Your Views Helps Shape our Service

Feedback from tenants, residents and the users of our service is essential in helping us shape our services and identify any areas requiring improvement.

Elderpark, in common with other Registered Social Landlords has adopted a new Model Complaints Handling Procedure.  It will only be used for complaints related to dissatisfaction with standards of service or action which the Association has taken/not taken.

The purpose of the new model is to provide a standardised approach to customer complaints across the housing sector. This means that you should receive consistency when making a complaint about our service. All complaints must be recorded along with action taken and the outcome. The Association is responsible for reporting complaints to the Scottish Housing Regulator annually.

See our feature on this issue on our news section, or click the heading on this feature to go through to the relevant page.

 

 

Scottish Housing Regulator

Do you want to see how we are performing?

The Scottish Housing Regulator has now published the landlord reports for all social landlords across Scotland. These reports set out the standards and outcomes that landlords should achieve and how they are performing in these areas.

 

To access the report please click the link below:

 

http://www.scottishhousingregulator.gov.uk/find-and-compare-landlords/elderpark-housing-association-ltd

 

To view the Association's Annual Return on the Charter Report click here.